+ 200 Free Spins
Plus 1 Bonus Crab attempt
Privacy Policy
This Privacy Policy explains how Wild Robin Casino may collect, use, store and protect information when you visit the website, create an account, use gambling services or contact support. It is written for players in Australia and is intended to provide clear information about privacy practices.
Suggested for You
Pokie Vegas
reevo
Crush Pirate Ship
kagaming
Bounty Smash
penguinking
Dragon Lore Gigarise
yggdrasil
4 Super Clover Pots
3oaks
Gorilla Mayhem
pragmaticplay
1. About this Privacy Policy
Wild Robin Casino respects the privacy of its players and aims to handle personal information carefully and transparently. This policy describes the types of information an online casino site may handle, the reasons for using it, and the choices available to players. It applies to information collected through the website, account services, customer support interactions, payment activity and other related online services.
Jump to
By visiting the website or using an account, you should read this policy together with the applicable website terms and any notices shown at the time information is collected. Some pages or services may provide additional privacy information where a particular process requires it. If those notices explain a specific use of information, they should be read alongside this general policy.
The information handled by Wild Robin Casino can vary depending on how you use the site. For example, a visitor who only reads public pages may provide less information than a player who opens an account, completes verification, makes deposits or withdrawals, contacts support, or participates in account activity. We aim to collect information that is relevant to the service and to avoid using it for unrelated purposes.
This policy may be updated from time to time to reflect changes to the website, services, technology or privacy practices. The current version will be made available on this page. You should check this page periodically if you want to remain informed about how information may be handled.
2. Information we may handle and why
An online gambling website typically needs several categories of information to provide account services, protect players and meet operational requirements. The amount and type of information requested may depend on the service you use and the checks that are relevant to your account.
Account and identity information
This may include details such as your name, date of birth, contact information, login details, account preferences and information you provide when registering or updating an account. Identity and age-related information may be used to establish and maintain an account, assist with account security, provide support and carry out checks required for the service.
Verification and security information
Where verification is required, you may be asked to provide documents or information that helps confirm your identity, age, account ownership or source of activity. This can include verification documents and related information. These records may be used for identity checks, anti-fraud controls, preventing misuse, protecting accounts and meeting legal or operational obligations.
Payment and transaction information
The site may handle payment method details, payment status, deposits, withdrawals, wagers, gaming activity, account balances and other transaction records. Payment information is used to process or support transactions, investigate unusual activity, maintain accurate account records, provide customer support and meet applicable obligations. Payment providers may also handle information under their own privacy notices.
Technical, device and usage information
When you use the website, technical information may be recorded, such as an IP address, browser type, operating system, device identifiers, language settings, general location indicators, pages viewed, dates and times of access, referral information and interaction with site features. This information can help the site operate correctly, understand performance, detect suspicious activity, troubleshoot problems and improve the player experience.
Support and communications
If you contact support or communicate about your account, the site may keep the details of your request, account information used to identify you, and the content of the communication. This information helps respond to questions, investigate complaints, resolve technical or payment issues, maintain service records and improve support quality.
How information is used
- To create, administer and secure your player account.
- To provide website features and gambling services you request.
- To complete identity, age, verification and anti-fraud checks.
- To process deposits, withdrawals and other account transactions.
- To provide customer support and respond to account enquiries.
- To understand website use, maintain performance and fix technical issues.
- To communicate service information, account notices and important updates.
- To send marketing communications where permitted and where the relevant preferences or consent apply.
- To identify, prevent and investigate fraud, abuse, security incidents and prohibited activity.
- To meet legal, record-keeping and other applicable obligations.
3. Cookies, service providers and security
Cookies and similar technologies
Wild Robin Casino may use cookies and similar technologies to keep the website functioning, remember settings, support account sessions, understand how pages are used and improve site performance. Some cookies may be necessary for security or essential features, while others may help with analytics, preferences or relevant communications.
Cookies are small files or pieces of information stored on your device by a website or related service. They may help recognise a browser during a visit, but they do not necessarily identify you by name. Depending on your browser and the technology used, you may be able to block, delete or manage cookies through your browser settings. If you disable certain cookies, some website functions may not operate as intended or your preferences may not be retained.
Sharing information with other parties
Information may be shared where this is reasonably necessary to provide the service, protect players, process transactions or meet an obligation. This may include sharing relevant information with payment and transaction providers, identity and verification services, technology and hosting providers, customer support providers, security and fraud prevention services, professional advisers, and other service providers that assist with website operations.
Service providers should receive information that is relevant to the task they perform and may be subject to contractual, professional or security requirements. Information may also be disclosed where necessary to protect the website, investigate suspected unlawful or harmful activity, respond to a valid legal request, enforce applicable terms, or protect the rights and safety of players and others.
The website may use providers or technical infrastructure located in Australia or another country. Where information is handled by a provider, the provider may have its own privacy terms and security practices. We take reasonable steps appropriate to the circumstances when selecting and using providers, but no online transmission or storage method can be guaranteed to be completely secure.
Security of information
Reasonable technical, administrative and organisational measures may be used to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security procedures, monitoring, secure connections and restrictions on who can view information. Players also have an important role in security: use a strong, unique password, keep login details confidential, sign out on shared devices and contact support promptly if you suspect unauthorised account activity.
4. Retention and your privacy choices
How long information is kept
Information is generally kept for as long as it is needed for the purposes described in this policy, including account administration, customer support, security, dispute handling and service improvement. The appropriate period can depend on the type of record, the reason it was collected, whether an account remains open, and whether an issue or transaction needs to be reviewed.
Closing an account does not always mean that every record can be removed immediately. Some account, identity, verification, payment, transaction, security or communications records must be kept for a period required by law or for other legitimate record-keeping purposes. Once information is no longer required, it may be deleted, anonymised or securely disposed of in accordance with applicable procedures.
Your data rights and requests
Depending on the circumstances and applicable requirements, you may have rights relating to information held about you. You can contact support@wild-robin-casino.best to ask for access to your personal information, request correction of information that is inaccurate or incomplete, ask for deletion of your data, or withdraw consent to marketing communications.
A request should explain what you are asking for and include enough information to help identify the relevant account or records. For security, additional information may be requested to confirm that the request comes from the account holder or an authorised person. We will consider each request and respond in accordance with applicable requirements. Some requests may be limited where information must be retained, where deletion would affect a legal or security obligation, or where providing information could affect the rights of another person.
- Access: ask what personal information is held about you and request a copy where appropriate.
- Correction: ask for inaccurate, outdated or incomplete information to be corrected.
- Deletion: ask for information to be deleted where there is no continuing reason to retain it.
- Marketing withdrawal: withdraw consent or opt out of marketing communications by contacting support@wild-robin-casino.best.
- Privacy questions: contact support@wild-robin-casino.best if you need clarification about this policy or the handling of your data.
Withdrawing marketing consent does not usually affect service messages that are necessary for your account, transactions, security, verification or other important operational matters. If you use more than one device or communication channel, it may take some time for an updated preference to apply across all systems. We may retain a record of your preference so that it can be respected in the future.
Questions or concerns
If you have a question about this Privacy Policy, believe information has been handled incorrectly, or want to exercise a privacy right, contact support@wild-robin-casino.best. Providing clear details about your request can help us review it efficiently while protecting the security and privacy of your account.
