Terms & Conditions

These Terms & Conditions apply to your use of the Wild Robin Casino website, related services and any casino games or other gambling products made available through the website. They form a legal agreement between you and the operator of the website. If you do not accept these terms, you must not access the website or use its services.

Additional terms may apply to specific games, payment methods, promotions, competitions or features. Those terms will be shown or made available before you use the relevant service. If an additional term conflicts with these Terms & Conditions, the additional term will apply to the relevant service to the extent of the conflict.

You are responsible for reading the current version of these terms each time you use the website. Wild Robin Casino may update or amend the terms when reasonably required, including to reflect changes to services, technology, business practices or applicable law. Updated terms will take effect when published on the website or on another date stated in the notice. Continued use after an update means that you accept the revised terms.

Definitions

• “Account” means the personal player account you create to use the available services.
• “Website” means the Wild Robin Casino website and associated pages, software and services.
• “We”, “us” or “our” means the operator of the Website.
• “You” or “your” means the person accessing the Website or using an Account.
• “Applicable law” means the laws, regulations, codes and binding requirements that apply to you, the operator or the relevant service.

Games are provided for entertainment and involve financial risk. You should only gamble with money you can afford to lose. Game outcomes are determined by the relevant game rules and, where applicable, randomised systems. You must review the rules, information and any displayed conditions before starting a game. Except where required by law, decisions made using the recorded game and transaction information will be treated as final.

You may deposit funds using the payment methods presented on the Website. You confirm that you are authorised to use the selected payment method and that the information supplied is accurate. Funds must not come from illegal activity or from a payment method belonging to another person without proper authority. A payment provider, bank or other third party may apply its own terms, charges or processing requirements.

Deposited funds are intended for use with the available services and are not a general banking facility. We may delay or restrict a transaction where this is necessary for verification, security, technical, legal or compliance reasons. We do not promise that every payment method will always be available. You are responsible for checking the amount before confirming a transaction and for ensuring that your Account balance is sufficient for the activity you choose.

Withdrawal requests may be subject to identity, payment and compliance checks. We may require funds to be returned to an eligible payment method connected with your Account, where permitted and appropriate. A withdrawal can be reviewed, delayed, declined or cancelled where information is incomplete, a transaction is disputed, a payment is reversed, an Account is restricted, or there is a reasonable concern about fraud, unlawful activity or a breach of these terms. Any applicable charges or conditions will be shown where relevant.

Promotions and bonuses

Promotions, bonuses, rewards and promotional campaigns may be offered from time to time. Each offer is subject to its own promotional terms, including any eligibility requirements, qualifying activity, expiry, wagering or playthrough conditions, maximum values, withdrawal rules and restrictions. You must read those terms before accepting or using an offer. Unless expressly stated otherwise, a promotion may not be combined with another offer and may be limited to one person, household, device or payment method.

We may correct an obvious error, withdraw an offer, or remove a promotional benefit where it has been awarded incorrectly, obtained through abuse, or used in breach of the relevant terms. We will not remove a benefit where doing so would be unlawful. Any balance or reward affected by fraud, collusion or deliberate misuse may be withheld to the extent permitted by law.

The Website and its services may be changed, interrupted, suspended or withdrawn from time to time for maintenance, upgrades, security, technical issues, business reasons or legal requirements. We do not guarantee that the Website will always be available, error-free, compatible with every device or suitable for every purpose. If a technical failure affects a game or transaction, we may void or correct the affected activity in a fair manner and in accordance with applicable law.

We may suspend, close or restrict an Account where we reasonably believe that you have breached these terms, provided inaccurate information, failed a verification check, used the services unlawfully, acted fraudulently or abusively, or where action is required for security, responsible gambling or compliance reasons. We may also take action where continued access could expose you or us to unacceptable risk. You must not attempt to access the services after an Account has been closed or restricted.

If your Account is closed, we will deal with any remaining balance in accordance with applicable law and any relevant verification or compliance requirements. Funds connected with fraud, unlawful activity, disputed payments or a serious breach may be retained or handled as legally permitted. Closing an Account does not remove obligations that arose before closure, including obligations relating to transactions, disputes, confidentiality or responsible use.

Website content and third parties

The Website, including its text, design, logos, graphics, software and other content, is protected by intellectual property rights. You may use it only for personal access to the services and must not copy, publish, modify, reverse engineer, distribute or commercially exploit it without permission or a legal right to do so. Links or services supplied by third parties may be subject to separate terms and privacy practices. We are not responsible for third-party content or services that we do not control.

To the maximum extent permitted by law, we are not responsible for losses caused by your breach of these terms, misuse of the Website, unauthorised access caused by your failure to protect your Account, events outside reasonable control, or interruptions affecting third-party networks and payment services. Nothing in these terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law.

Complaints and applicable law

If you have a question, transaction concern or complaint, please use the support or complaints channel made available on the Website. Provide enough information for the matter to be reviewed, including relevant dates, transaction references and a clear description of the issue. We may ask for further information before responding. You should not attempt to resolve a dispute by opening another Account or providing misleading information.

These terms are intended to operate with the applicable laws and mandatory consumer protections that apply to you and the services. If a provision is found to be invalid or unenforceable, it will be read down or removed to the extent necessary, while the remaining provisions continue. A failure to enforce a provision immediately does not waive the right to enforce it later. These terms, together with any applicable policies and specific promotional terms, represent the agreement governing your use of the Website.